Privacy Policy

Last updated: January 2024

1. Introduction

Glacier Spire ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website glacier-spire.com or use our garden care services.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and any applicable state or territory privacy legislation.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact or enquiry form on our website
• Request a quote or garden assessment
• Enter into a service agreement with us
• Communicate with us via email, phone or in person

This information may include:

• Name and contact details (email address, physical address)
• Property information relevant to our services
• Service preferences and requirements
• Payment and billing information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Pages visited and time spent on site
• Referring website addresses
• Device type and operating system

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Process payments and manage your account
• Send service-related communications (appointment reminders, quotes)
• Improve our website and services
• Comply with legal obligations

We will not use your personal information for marketing purposes without your explicit consent.

4. Information Sharing

We do not sell, trade or rent your personal information to third parties. We may share your information with:

• Service providers who assist our operations (payment processors, scheduling software)
• Professional advisors (accountants, lawyers) when necessary
• Government authorities when required by law

Any third parties who receive your information are required to maintain its confidentiality and security.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Service records are typically retained for seven years after the end of our business relationship.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

8. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

Glacier Spire
Unit 4, 127 Greenway Drive
Epping NSW 2121
Australia

Email: [email protected]